The Sika Product Training Refresher Course is designed to enhance the knowledge and skills of staff regarding Sika’s extensive range of construction products. This onsite training ensures that employees are up-to-date with the latest product innovations, application techniques, and safety protocols, fostering a deeper understanding of the brand’s offerings and how to effectively utilize them in various projects.
Objectives
- Update Knowledge: Refresh the staff’s understanding of existing products and introduce any new additions to the product line.
- Practical Application: Provide hands-on training to ensure employees are proficient in applying Sika products correctly and efficiently.
- Safety Standards: Reinforce the importance of safety protocols and ensure staff are aware of the latest safety guidelines when handling Sika products.
- Customer Service: Improve the ability of staff to advise customers accurately and confidently about Sika products and their applications.
Course Structure
- Introduction Session
- Overview of Sika’s history, mission, and core values.
- Introduction to the course objectives and schedule.
- Product Knowledge
- Detailed review of key Sika products, including their uses, benefits, and unique features.
- Highlighting any new products and their specific applications.
- Application Techniques
- Demonstrations of proper application techniques for different products.
- Hands-on practice sessions to ensure staff can apply products effectively.
- Troubleshooting common issues that may arise during product application.
- Safety Protocols
- Comprehensive review of safety measures when handling and applying Sika products.
- Training on the use of personal protective equipment (PPE).
- Emergency procedures and first aid related to product use.
- Customer Interaction
- Role-playing scenarios to improve customer interaction and advisory skills.
- Strategies for addressing common customer questions and concerns.
- Emphasis on providing exceptional customer service through product knowledge and application expertise.
- Assessment and Feedback
- Knowledge assessment to evaluate the understanding and retention of course material.
- Feedback session to discuss any challenges faced during the training and suggestions for improvement.
- Issuance of certificates of completion for participants.
Benefits of Onsite Training
- Convenience: Conducting the training onsite minimizes disruption to the daily operations of the staff and allows them to learn in a familiar environment.
- Customization: The training can be tailored to address specific needs and challenges faced by the staff in their particular work setting.
- Team Building: Engaging in training together fosters teamwork and enhances communication among staff members.
By participating in the Sika Product Training Refresher Course, staff will be better equipped to leverage Sika’s products to their full potential, ensuring high-quality results and enhanced customer satisfaction.
